ASCM Toronto Chapter Refund & Cancellation Policy

Effective Date February 3, 2026

At ASCM Toronto Chapter, we strive to provide high-quality educational resources and networking opportunities. We understand that plans can change; however, because our chapter incurs upfront costs for venues, instructors, and administrative processing, the following policies apply to all purchases.

1. Memberships

• Non-Refundable: All ASCM Toronto Chapter memberships are non-refundable and non-transferable once the application has been processed.

• Automatic Renewals: If you have opted into automatic renewal through the global ASCM portal, cancellations must be managed through your global account settings prior to the renewal date. ASCM Toronto does not provide automatic or recurring payment options.

2. Certification Courses & Workshops

For instructor-led classes (CPIM, CSCP, CLTD, etc.):

• Full Refund: Requests made 14 days or more before the course start date will receive a full refund, minus a [e.g., $50] administrative processing fee.

• Partial Refund/Credit: Requests made between 7 and 13 days before the start date may be eligible for a 50% refund or a full credit toward a future course.

• No Refund: Cancellations made less than 7 days before the course start date, or "no-shows," are not eligible for a refund or credit.

• Course Materials: Books, Bundles, Exam Credits and Other Course Materials are final at the time of sale. ASCM Toronto does not offer refunds or exchanges as these items cannot be resold or repurposed.

• Shipping: All shipping fees are non-refundable.

3. Professional Development Meetings (PDMs) & Events

• Cancellations: You may cancel your registration for a local event up to 48 hours before the event start time for a full refund.

• Substitutions: If you cannot attend, you may send a colleague in your place at no extra charge, provided you notify us via email at least 24 hours in advance.

4. Chapter Cancellations

In the rare event that ASCM Toronto Chapter must cancel a course or event due to low enrollment, instructor illness, or severe weather:

• Registrants will be notified as soon as possible via the email provided during registration.

• A 100% refund will be issued, or the payment can be applied to a rescheduled date at the user’s discretion.

6. How to Request a Refund

To request a refund or cancellation, please contact our administrative team:

• Email: [email protected]

• Subject Line: Refund Request – [Order Number / Event Name OR Product Name]

Please allow 5–10 business days for the refund to be processed back to your original payment method.